Today we release a new iteration of ACE with several updates, both in our interfaces and under the hood. ACE 19 includes a number of enhancements for agents as well as for managers and administrators. ACE Interact, now lets you search Mitel’s CMG catalog and work with campaign telephony with our powerful and smart Dialer. The coach’s workday just got a bit easier with new ways of working with exceptions in opening hours (typically in connection with holidays) and handling of extensions in ACE Coach.
Another update is German language support in ACE Interact and that all our web clients can now be run in the latest Chromium-based versions of the Edge browser.
If you and your organisation are interested in using all the latest features in ACE, reach put to your contract manager to discuss updating.