Just in time for the new year we released Telia ACE version 20.
As usual, the new version includes a number of major and minor updates and improvements. Among the major innovations in ACE 20, there is improved chatbot history management. The chatbot dialogue will now follow if the conversation is transferred to a human agent and the entire dialogue is saved in the central interaction database. We also continue to develop our web-based administration tool ACE Coach, which has new and extended functionality, including user management and control of call flows.
For more information about all the news in ACE 20, see Release News in our online documentation.
Organizations who are interested in updating to the latest version are welcome to get in touch with their contract manager at Telia.