The Swedish trade union Byggnads has, for several years, worked with a clear aim to develop the digital member meeting experience. This commitment has resulted in improved availability, higher quality of service, and clear cost savings. A virtual voice agent built on generative AI, a chatbot, and a Smart FAQ from Telia ACE that handle recurring questions around the clock generate annual savings of just over 1.2 million SEK.
Download and read the full case study (in Swedish) by clicking the thumbnail below:
