The Swedish trade union Byggnads complements the traditional customer meeting with digital alternatives to be available to their members around the clock. An agile and brave way of working has allowed them to quickly improve the service, as well as to achieve significant time savings.…
The leading Swedish industry magazine Telekom idag covers the fact that Fredrik Lemming has taken over the helm as the new end-to-end manager for Telia ACE. From product development to sales, delivery and support. It’s an interesting article where Fredrik shares his view on Telia…
The digitalization is moving rapidly forward, and customer expectations grow higher by the minute. Today we consider it perfectly natural to carry out our banking on a Sunday evening, and to use our smart phone to quickly check what time the bus arrives and purchase…
September 30 marks the release of Telia ACE version 25. As always, there are many useful updates. Many of them are in our browser-based administration tool ACE Coach that takes a big step forward. It now includes routing rule management and very powerful functionality for…
Congratulations to Skånetrafiken who won the trade organization Kontakta’s prize for best customer service. The Swedish regional travel provider is a long time Telia ACE customer and uses the platform to handle telephony, chat, and Facebook. A more recent addition in their toolbox is ACE…
As a result of a recent procurement of contact center services, Telia is entrusted with delivering an updated platform to City of Stockholm. Telia made the first contact center delivery to the City of Stockholm already in 2009. Then, as part of a larger telephony…
Telia ACE 24 is here. It includes a number of big and small updates for increased usability, compatibility, and performance. For the growing Finnish market, it is good news that Telia ACE 24 works for organizations with the Cisco-based communications platform Telia TOP Max. Agents…
Telia’s contact center solution Telia ACE has been named one of the most innovative when it comes to solutions for Contact Center as a Service, or CCaaS. World-renowned information and growth consulting firm Frost & Sullivan highlighted Telia in its European Contact Center as a…
A smart knowledgebase stores the organization’s information in one place and makes it available to the right target audience. It also makes it easy for both employees and customers to find the right answers to their questions. It has a powerful search function that “thinks…
Telia now launches ACE version 23 with several new features and improvements. Our web-based administration tool ACE Coach is gets much more useful with powerful management of IVR menus and several minor updates that facilitate and streamline day-to-day administration in the contact center. As part…