Telia and the unit for Building Permits at City of Stockholm, City Planning Office have agreed on the introduction of an ACE chatbot. The unit already uses the ACE platform to manage phone contacts with residents and now takes a step towards the customer experience…
”My very first summer job was at Telia in 1994, and although I’ve had the privilege of working in many different positions since then, I have stayed true to the telecom industry all this time”, says Emma Berglund. She works as a project manager and…
Verisec AB and Telia have signed a framework agreement that allows for all Telia Group companies to use the e-identification service Freja eID in various offerings. Freja eID+ is approved for the official quality seal “Swedish e-identification”. Freja eID can be used for identification and…
“We’ve never gotten any complaints from blind people, so I think we’re in pretty good shape.” I’m an accessibility specialist, and I hear this from time to time from clients. Extra much so this last year, since a new legislation requires all public sector websites,…
Länstrafiken Norrbotten, LTN, and Telia have signed an agreement. The regional transport company has selected Telia ACE as contact center platform and Touchpoint Plus for phone functionality. The solution was put into operation at the end of May. LTN has 20 administrators working in Telia…
Telia won the procurement when Cassiopeia IT chose a contact center platform for five municipalities in Uppland county. Cassiopeia is a joint IT committee for the municipalities of Tierp, Östhammar, Älvkarleby, Knivsta and Heby with the aim of “enabling better coordination of resources, reducing vulnerability…
The Swedish Public Employment Service had already begun its transformation journey when the political “January agreement” in early 2019 changed the circumstances drastically. Budgets were cut and the overall assignment was reshaped. But even though the conditions changed, the goal was still the same: the…
Zandra Bylund is part of a team that manages all routines for the bank’s advisors and creates instructions on how to execute tasks for clients. She is also business owner for Telia ACE Knowledge at SEB. Hi Zandra. You have been a key player in…
If there is one thing we have learned in recent weeks’ turbulence, it is that there is a great need for updated, verified and consistent information. Meeting that need requires processes, resources and skilled personnel. Having a smart platform for centralized information management also helps.…
ACE Survey is a smart survey tool that helps you measure customer satisfaction and deliver better service. ”Municipalities that are successful in their customer meetings will, in addition to bringing diwn their costs, be able to build a strong brand, both as an employer an…