A common misconception is that a video meeting is like a phone call with a picture. But that is not true. A video meeting is like meeting in real time, minus the travel time. It is as flexible as it is sustainable, and it is…
It’s with a sense of pride that we kick off this new ACE blog. For the first time, Telia ACE has joined the ranks of global and European contact center providers who qualify for Gartner’s report “CCaS (Contact Center as a Service), Western Europe”. From…
In today’s customer-centric world, regardless of the communication channel they utilize, customers crave an interactive experience where their needs are understood and addressed comprehensively. They yearn for more than just accurate information; they desire answers that are contextually relevant and have the power to anticipate…