The Helsinki Regional Transport Authority (HSL) provides public transport services by bus, tram, metro, commuter train and the Suomenlinna ferry. They sell tickets via app, ticket machines and sales offices. To provide their travelers with a smooth customer journey, HSL has implemented a Telia ACE…
Entur has built a smart platform for their contact center. A platform that makes it easy for the agents to manage all channels using one tool, and to quickly find the right information. Following the Telia ACE roll out, Entur has improved both customer experience…
Skånetrafiken delivers public transportation services in the south of Sweden and won the trade organization Kontakta’s award for the best customer service in Sweden. Each month their just over 70 employees receive between 55 000 and 60 000 contacts, and help their customers with increasingly…
Congratulations to Skånetrafiken who won the trade organization Kontakta’s prize for best customer service. The Swedish regional travel provider is a long time Telia ACE customer and uses the platform to handle telephony, chat, and Facebook. A more recent addition in their toolbox is ACE…
Länstrafiken Norrbotten, LTN, and Telia have signed an agreement. The regional transport company has selected Telia ACE as contact center platform and Touchpoint Plus for phone functionality. The solution was put into operation at the end of May. LTN has 20 administrators working in Telia…