ACE Digital Roadshow – Virtual Event in English
Missed the webinar? No worries, we recorded it for you. Join here!
- Language: English
Hourly Schedule
Program
- 12.00 - 12:05
- Welcome to Telia
- Malin Örnberg welcomes you to this year’s Telia ACE Roadshow.
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Speakers:
Malin Örnberg
- 12:05 - 12:25
- News and trendspotting
- Emma Berglund guides you through the lates trends within the contact center industry with focus on Generative AI and how this will impact the Contact Center
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Speakers:
Emma Berglund
- 12:25 - 12:45
- News in the Telia ACE Portfolio
- Hans Nahringabuer lets you in on the latest releases in the ACE portfolio.
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Speakers:
Hans Nahringbauer
- 12:45 - 13:05
- ACE To Go and ACE Video
- Elin Olsson presents where we are at with ACE To Go and ACE Video
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Speakers:
Elin Olsson
- 13:05 - 13:10
- Short break
- Time to grab another cup of coffee
- 13:10 - 13:15
- Welcome back
- Malin Örnberg welcomes you back to the webinar.
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Speakers:
Malin Örnberg
- 13:15 - 13:45
- Telia ACE and AI
- Lena Erlandsson, Head of Telia ACE Product Management, focuses on how you can use the power of AI in your contact center. Amanda Hansson gives you a demonstration of how you can use AI in your contact center.
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Speakers:
Lena Erlandsson
- 13:45 - 14:00
- Summary
- Malin Örnberg summarizes the day.
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Speakers:
Malin Örnberg
Malin Örnberg
Customer Success Specialist
